By phone: 1-877-573-5674. Orders are taken Monday through Friday, from 8:30 am to 5:30 pm. The same hours apply if you are inquiring about the status of an order.
1-800-COLORME. Customer service is available 8:30 a.m. and 5:30 p.m. EST Monday through Friday. Please do not hesitate to call, email or write to Customer Service to place or inquire about your order, Or email us at firstname.lastname@example.org. Or, write to Color Me Beautiful, Inc., Attention: Customer Service, 12176 Livingston Rd, Manassas, VA 20109.
Handling and Returns
Returns: We have a satisfaction guarantee policy. In the unlikely event you are unsatisfied, products must be returned in new or gently used condition. Please contact Color Me Beautiful for a RETURN AUTHORIZATION or RA number at 1 (800) COLORME.
Include your name, e-mail address, and phone number with your return, so we can contact you if necessary. Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you return your item within 30 days within 30 days of purchase, and paid with a credit or debit card, and paid with a credit or debit card, your refund will be applied to your credit or debit card for the purchase price of the item(s). Shipping and handling fees are not refundable on returns. If you paid with PayPal, a full refund for the purchase price of the item will be applied to your PayPal account. Items may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to Color Me Beautiful outside of the returns window may not be returned to you.
When items are purchased as a set, we can only accept returns of complete sets and not individual items. Bogo offers are non-refundable. All refunds are credited to the original pay method. No cash refunds.
Expedited Shipping is not available at this time. Continental US shipping: excludes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is $5.95; if your order is $50 or more, however, standard shipping is FREE. Please allow 7 to 10 business days delivery.
Customs and duty fees are the responsibility of the customer. Hazardous materials are not shipped internationally. For shipping costs, please call our operators at 1-800-606-3435 to place your order.
We are required to collect sales tax for deliveries to Virginia and Maryland.
Exchanges: Color Me Beautiful charges $2.99 for return shipping and handling. Please include a check or contact us with a card number at 1 (800) COLORME.
Wrong Address: Color Me Beautiful charges $5.95 to reship packages to customers that entered wrong address at checkout for processing and reshipping. If not reshipped you will be refunded your product total minus 10% restocking fee and shipping cost.
Continental US shipping: includes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is $5.95; if your order is $50 or more, however, standard shipping is FREE. Please allow 5 to 8 business days delivery.
Canada shipping: Canada Standard is $19.95; however, if your order is $200 or more, standard shipping is FREE. Please allow 6 to 10 business days delivery.
International shipping: International shipping to most locations is $29.95 if your order is less that $200; shipping is FREE, however, if your order is $200 or more. Please note that any customs and duty fees are the responsibility of the customer. Please allow 8 to 14 business days for delivery depending upon the location.
International Exchanges/Returns:Canadian and international orders are provided as a customer service. However, due to the complexities of international trade, returns and exchanges are not available on these orders. If a package is abandoned you will receive a refund minus shipping costs and 10% restocking fee.
Price Changes/Product Availability/Out of Stocks
Prices and availability are subject to change. Occasionally, certain products in our print and online catalogs may be discontinued before our marketing materials are updated. And, occasionally a product will be out of stock. We will notify you in these instances. If out of stock, we will immediately place your order on backorder. When our warehouse receives the out of stock product, it will be automatically shipped to you.
Please be aware that there may be a slight variation in product shades and ingredients from time to time. Refer to the ingredient list on the product package you receive for the most up to date list of ingredients.
One promo code may be entered per order. You can enter your promo code in your shopping cart to get to shopping cart click view cart at the top of the website. At the bottom of your shopping cart you will see red test that reads Click Here To Enter Promo Code. If you do not enter promo code and complete your order we cannot refund or cancel the order. You may return it (refer to return policy) and place a new order.
1 point for every dollar spend. You can earn points by linking and sharing us on social media. Points expire every 30 days. Points can be removed from you account for abuse. You use points at checkout.
If a packaged is refused and sent back 10% of the total price will be taken as a restocking fee and shipping cost will not be refunded. If you want the package sent to you again you will be charged to reship your packaged at our standard shipping price of $5.95.