Customer Care - Adrien Arpel Cosmetics

Customer Care

Mail Order Customer Service
	By phone: 1-888-206-2222. Orders are taken 365 days a year. However, if you are inquiring about the status of an order, you must call between 8:30 a.m. and 5:30 p.m. EST Monday through Friday.

Cosmetics Shipping and Handling
	Continental US shipping: includes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is $5.95; if your order is $100 or more, however, standard shipping is FREE. Please allow 5 to 8 business days delivery. Canada shipping: Canada Standard is $10.95; however, if your order is $150 or more, standard shipping is FREE. Please allow 6 to 10 business days delivery. International shipping: International shipping to most locations is $29.95 if your order is less that $200; shipping if FREE, however, if your order is $200 or more. Please note that any customs and duty fees are the responsibility of the customer. Please allow 8 to 14 business days for delivery depending upon the location. Please note:The rates for shipping orders that include hazardous materials (such as fragrance) may be higher. For expedited shipping, please call our operators at 1-888-206-2222 to place your order. Virginia deliveries subject to $1.25 sales tax. Orders will be confirmed via email. Please note order processing takes 24 hours a day.

Sales Tax
	We are required to collect sales tax for deliveries to Virginia.

P.O. Boxes/APO/FPO
	We cannot ship an order to a P.O. Box. APO and FPO orders are shipped via the United States Postal Service (USPS). Note: Orders shipped via USPS cannot be tracked.

Price Changes/Product Availability/Out of Stocks
	Prices and availability are subject to change. Occasionally, certain products in our print and online catalogs may be discontinued before our marketing materials are updated. And, occasionally a product will be out of stock. We will notify you in these instances. If out of stock, we will immediately place your order on backorder. When our warehouse receives the out of stock product, it will be automatically shipped to you.

Order Inquiries
	Please do not hesitate to call, email or write20Customer Service to inquire about your order. Call toll-free Monday through Friday between 8:30 a.m. and 5:30 p.m. EST at 1-800-606-3435 Or, email us at info@adrienarpel.com. Or, write to Color Me Beautiful, Inc., Attention: Customer Service, 7000 Infantry Ridge Rd, Suite 200 Manassas, Virginia 20109.

Return Policy
	We have a satisfaction guarantee policy. If you’re not happy with anything you’ve ordered, return it to us within 30 days with your original receipt. We’ll be happy to refund your purchase amount or send a replacement product. When items are purchased as a set, we can only accept returns of complete sets and not individual items. All refunds are credited to the original pay method. No cash refunds. Send the product back via an insured and prepaid method (we recommend FedEX or USPS). Include your packing slip (or invoice number) and please let us know the reason for the return. Shipping and handling fees are not refundable on returns. Send all returns to: Color Me Beautiful, Inc. Attn: Customer Service, 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109

Privacy Policy
	We are committed to respecting your privacy. We use the information you provide for internal purposes such as confirming and tracking your order, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information about our brands. You may receive periodic mailing s from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at 1-877-367-4626, contacting us online at www.colormebeautiful.com, writing to us at Color Me Beautiful, Inc. 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109 or faxing us at 703-471-0127 and we will immediately delete your name from our mailing list.