Recently you may have noticed a change in the level of excellent Adrien Arpel service you have been receiving from your Adrien Arpel retailer. We have heard your concerns. We are in the process of establishing new distribution channels for our loyal Canadian customers and apologize for any disruption of service you may experience. In the meantime, our call center (1-888-206-2222) is here to answer your questions, supply you with your favorite Adrien Arpel products and subsidize your Canadian shipping fee as a small thank you for your continued patronage.